Case Study: Limetree Bay

OVERVIEW

CLIENT:  Limetree Bay

INDUSTRY: Oil & Gas

SERVICES: Content Server Management // Migration // IT Support

RESULTS

  • Refinery online and prepared for startup by deadline

  • Full document migration, CMS implementation, app development, and process standardization

  • Untold $$$ saved by preventing further costly delays

PROBLEMS

Limetree Bay was an existing content server customer who’s content server partner was falling short of their expectations and migration needs. On a very tight deadline to massively scale their content management in time for the refinery’s startup, Limetree Bay needed a reliable content server partner who could provide extensive IT support to their IT team’s efforts to drastically reconfigure and expand as well as someone to coordinate with key stakeholders to determine the ideal document taxonomy, migration, and metadata acquisition and unification.

Limetree Bay needed technical expertise in order to get them where they needed to be in time for the strict startup deadline. OpenText Content Servers are expensive licenses, and because Limetree Bay was at a stand-still, they were losing both money and time. Already plagued by delays, if an experienced IT and OpenText professional didn’t step up to help with regulatory information and documents, they were looking at even further, and more costly, delays and setbacks.

GOALS

Expert Content Server Solutions

In the world of tech, there aren’t as many definitive ROI measurements as there are in other industries; it either works or it doesn’t! Limetree Bay was on a tight deadline and had no fully-functional content infrastructure. More than anything, LR Solutions needed to get them back on track as quickly, thoughtfully, and efficiently as possible.

Document Migration

Limetree Bay needed documentation loaded. And fast. They needed an IT partner to develop a new but unobtrusive system to analyze and organize in-house content. They also needed to enlist the help of partner vendors with access to more granular information and documentation, all of which needed to be linked to on-site equipment.

Enable Future Success

Limetree Bay needed more than assistance; they needed a bonafide partnership to the extent that their team was enabled to handle and manage new processes on their own. New but user-friendly systems had to be put in place in order to enable the team to efficiently manage their own content moving forward. 

Custom App Setup

In order to make use of new systems as intuitive and user-friendly as possible, Limetree needed a mobile app built from scratch to help manage their systems. A heavy-lift task that would require infrastructural setup as well as application administration and patching.

PROCESS & HIGHLIGHTS

Providing assistance is one thing, but to be a real partner, Limetree needed someone to invent and enact unique systems to help the team efficiently manage content moving forward. That’s why LR Solutions provided proprietary spreadsheets, templates, and structures that allowed users to update and maintain metadata and information in simple systems using their existing tools. No need to buy or learn anything new or disruptive.

LR Solutions worked with Limetree Bay’s existing partners to identify all documentation and create a comprehensive system that included all essential metadata, assets, and resources. They also analyzed existing drives and optimized all metadata to provide a complete content management overhaul. By working through Access Sciences to provide personnel for document management, LR Solutions was able to step in and get Limetree Bay online by their deadline to avoid further, and more substantial, financial losses.

LR Solutions ensured that Limetree Bay’s in-house staff were equipped with the training, knowledge, and tools that they needed to continue successful operations without them. No need for ongoing consultation or maintenance, just content management education from the experts themselves. That said, an annual review of all documentation will ensure the ongoing process of identifying and reviewing documents runs effectively and efficiently.