Automating Business Processes

Spend Less Time on Admin and More Time Scaling

Automating Business Processes

After you have implemented Content Server for a while, you might ask is there something else I can do to get more return on my investment?  One of the most powerful features of Content Server is its ability to automated business processes via a structured repeatable workflow system.  This feature is more than just a way to do document approvals, it can has been used to track and streamline processes to shorten time-to-market, track communications between different entities, eliminate paperwork and passing around paper forms to signature, etc.

You’ve been using Content Server for quite a while and you’re familiar with the system and how it works. Still, questions and situations can arise. What do you do when your administrator leaves? There’s an upgrade to Content Server; what’s involved in upgrading? Your admins are overloaded and need help. The system was working fine and now it’s not; now what?

Train Your Application Administrators Who Inherited the Application

We’ve helped some administrators who (because the former admin quit) were dropped into the administrative role with little to no knowledge of Content Server. After our training, they were confident and competent with the system and its applications.

Train Your System Administrators Who Inherited the System

As in the application admin area, we’ve gotten calls from clients who had system administrators unfamiliar with Content Server, who needed to be brought up to speed quickly. We’re used to that and can provide guidance and training.

Perform Upgrade Services

With potentially billions of documents to manage, upgrading the software that manages all of it can be a scary thought. We can advise or oversee upgrades to make sure there’s no loss of data and as little downtime as possible.

Supplement Your Administrative Team

You’ve read statistics that say a typical American family has 1.5 children. Half a child?? If you only need “half an administrator”, e.g. a part-timer, we can provide the extra help you need. With remote access, no office space in-house is needed.

Provide Full Administrative Services

We can also provide full administrative services as well, if you’d rather we manage the system for you, freeing up your time for other tasks.

Support Performance Tuning and Guidance on Common Issues

Just as a car does, regular maintenance and tuning are needed on any system. We can help you with that, and routinely give answers to a number of common issues that arise from time to time.